At Reed Rare Books, we are committed to delivering your purchases safely and efficiently. This Shipping & Returns Policy explains how we process, ship, and handle returns for our rare and collectible books.
By purchasing from our website, you agree to the terms outlined below.
1. Shipping Policy
1.1 Processing Time
All orders are carefully packaged and inspected prior to shipment. Please allow 1–3 business days for processing before your order is dispatched. Custom or special orders may require additional time.
1.2 Shipping Methods & Rates
We offer reliable shipping options through trusted carriers. Shipping costs are calculated during checkout and depend on the destination, weight, and size of the package.
Estimated delivery times (subject to carrier delays):
- United States: 3–7 business days
- International: 7–21 business days
Please note that international orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the recipient.
1.3 Packaging & Handling
All books are handled with care and packaged to ensure safe delivery. Fragile or rare editions may include additional protective packaging to preserve their condition.
1.4 Risk of Loss
Risk of loss or damage passes to the buyer upon shipment. We strongly recommend tracking your shipment and considering insurance for high-value items.
2. Returns & Refunds
2.1 General Policy
Due to the collectible and rare nature of our inventory, all sales are final unless otherwise explicitly stated.
2.2 Exceptions
We may accept returns or exchanges under the following circumstances:
- The item received is damaged in transit
- The wrong item was sent
- The item is significantly different from its description
2.3 Return Process
If you believe your order qualifies for a return:
- Contact us within 7 business days of receiving the item at:
Phone: 212.369.0101
Email: [email protected] - Provide your order number and a detailed description of the issue.
- We will provide instructions for return shipping.
Items must be returned in their original condition and packaging. Customers may be responsible for return shipping costs unless the return is due to our error.
2.4 Refunds
Once the return is received and inspected, we will notify you regarding the approval of your refund. If approved, refunds will be processed to your original payment method within 7–10 business days.
3. Damaged or Lost Shipments
If your shipment arrives damaged or is lost during transit:
- Document the damage with photographs
- Contact us immediately at [email protected] or 212.369.0101
We will work with the shipping carrier to resolve the issue promptly and provide a replacement or refund as appropriate.
4. Special Orders & Custom Items
Orders for special editions, signed copies, or custom selections may have unique shipping and return terms. Any exceptions will be clearly communicated at the time of purchase.
5. International Orders
International customers are responsible for all duties, taxes, and import fees. Delivery times may vary due to customs processing or local carrier delays.
6. Contact Information
For any questions regarding shipping, returns, or order issues, please contact us:
Phone: 212.369.0101
Email: [email protected]
Address:
Reed Orenstein, Proprietor
Reed Rare Books
19 East 95th Street, Suite 1E
New York, NY 10028
We are committed to ensuring your rare book purchase arrives safely and meets your expectations.